Speicherstadt and Chilehaus with Kontorhaus District
1.0
km
Church
St. Peter's Church
1.4
km
Museum
Panoptikum
3.1
km
Shanghaiallee 7
Prototyp
1.2
km
Alter Wandrahm 4 Speicherstadt
Dialog in the Dark
960 m
An der Alster
Alster
1.6
km
Square
Jungfernstieg
1.9
km
HamburgGermany
Monckebergstrasse
1.2
km
Theatre
Deutsches Schauspielhaus
1.0
km
Osakaallee 11
HafenCity
1.8
km
Am Sandtorkai 34 Speicherstadt
Spicy's Gewuerzmuseum
2.1
km
Mall
Alsterarkaden
1.8
km
Nearby
Nordkanalstrasse 51
Mindways
480 m
Restaurants
Gaumenfreund
120 m
Amsinckstrasse 39 Im Hotel Hyperion
Daruma
740 m
Stadtdeich 1
Restaurant Teheran
720 m
Adenauerallee 70
Tehran
720 m
Ernst-Merck-Str. 9
Oberhafen Kantine
850 m
Stockmeyerstrasse 39
Cornelia Poletto PALAZZO
690 m
Deichtorstr. 1 Vor den Deichtorhallen
Nagel
850 m
Kirchenallee 57
Best Western Plus Hotel St. Raphael Restaurant
850 m
Adenauerallee 41
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean
friendly staff
lacks billing option
noisy location
7.8/10
Very good
Rooms
8.3
Location
7.4
Service
7.8
Dining
7.9
Guest reviews
7.8/10
based on 11 reviews
8.4
8.4/10 based on 11634 reviews
Bill
United States,
April
2024
7.6/10
The hotel offers modern and functional rooms with a good night's sleep guaranteed. The service could be more efficient and attentive. The location, though not perfect, is convenient for accessing the city center. Dining is excellent, offering varied and high-quality options.
Rooms
8.0
The rooms were fresh, clean, and spacious, providing a comfortable stay with nice views and good shower facilities.
Service
6.0
The service was somewhat lacking in efficiency and attentiveness.
Location
7.0
The location is convenient, with a short walk to the city center and easy access to public transportation, despite some minor drawbacks and noise issues.
Dining
9.0
The dining experience was excellent, offering a wide selection of high-quality options and accommodating special requests.
Facilities
8.0
The hotel offers a variety of facilities to make the stay enjoyable and comfortable.
George
United States,
January
2024
8.4/10
I had a great stay at the hotel. The rooms were very nice, silent, and comfortable with everything we could ask for. The service was excellent, with friendly and helpful staff. The location was convenient, with easy access to the central station. The dining experience was exceptional, with plenty of choices for everyone.
Rooms
9.0
The rooms were very nice, silent, and comfortable with comfortable beds.
Service
9.0
The staff was very friendly and accommodating, and the breakfast offered plenty of choices.
Location
7.0
The hotel is very close to the central station, which is convenient. However, the surroundings are not the nicest in the area.
Dining
9.0
The dining experience was exceptional, with plenty of choices to cater to everyone.
Facilities
8.0
The hotel offers in-house parking, which was convenient for guests.
Nancy
United States,
January
2024
6.6/10
The hotel was situated a 15-minute walk from the central station, offering well-laid-out rooms despite the initial unavailability at 5:30 pm. However, the replacement room provided was unexpectedly cold. The service was generally excellent, marred only by a few inept staff members causing payment confusion and lack of information on parking options. The location, while close to the Hauptbahnhof and shopping district, may not be ideal for leisure travelers seeking dining and tourist spots nearby. Dining arrangements, including customized omelettes, were good but lacked organization during peak periods. Facilities were average with no specific comments on amenities or additional features.
Rooms
7.0
The rooms were not big but well laid-out, and despite the initial unavailability, the replacement room was uncomfortably cold.
Service
8.0
Overall, the service was excellent, but some staff members caused inconvenience with confusing payment processes and lack of parking information.
Location
6.0
The hotel's proximity to the central station and shopping district was convenient, but it lacked proximity to dining and tourist areas for leisure travelers.
Dining
7.0
The dining experience was satisfactory, with the ability to customize eggs and omelettes, but organization during peak times was lacking.
Facilities
5.0
Facilities were average with no specific positive or negative feedback provided.
Philip
United Kingdom,
November
2023
7.8/10
The hotel has spacious and modern rooms, although slightly small and noisy due to proximity to lifts. The service was exceptional; the staff was very helpful and informative despite a potential smell issue. The location is central and convenient for exploring the city, although not on par with 5-star quality. The dining experience offered excellent breakfast options but had some disappointments. The facilities were adequate for a comfortable stay.
Rooms
7.0
The rooms are spacious and modern, albeit slightly small and noisy due to the connection to the next room and proximity to the lifts.
Service
9.0
The service was exceptional; the staff was very helpful and informative, making my experience truly enjoyable.
Location
8.0
The hotel is centrally located, making it easy to reach main attractions like the City hall, Speicherstadt, and popular churches.
Dining
7.0
The dining experience offered excellent breakfast options, but there were some disappointments during the stay.
Facilities
8.0
The facilities provided were suitable for a comfortable stay at the hotel.
Samuel
United Kingdom,
September
2023
7.6/10
The hotel offers a clean, comfortable, and cozy stay with excellent beds. Overall, very good experience and highly recommendable. However, service could be improved with better communication and attention to details.
Rooms
9.0
The room overlooking the river side and city inside of Hamburg was more than good, very clean, and cozy. Excellent beds provided a comfortable stay.
Service
7.0
The staff was polite and fulfilled most requests, but some miscommunications occurred, leading to inconvenience during payment and room cleaning. More attention to guest needs would enhance the service.
Location
8.0
The hotel's location is very good, close to the main train station and the HafenCity. Conveniently situated with easy access to the city center and public transportation.
Dining
7.0
The dining options were good, but service organization during peak times could be better. Prices were slightly on the higher side.
Facilities
7.0
Matthew
United Kingdom,
September
2023
8.2/10
The hotel offers nice, silent, and comfortable rooms with a first-class standard bathroom. The staff is friendly and helpful, although they could improve explanations on parking situations. The location is central and convenient, but requires a short uphill walk to reach some areas. The dining experience is good, with a wide assortment available. The facilities are well-maintained and enjoyable.
Rooms
8.0
The rooms were very nice, matched our expectations with a nice large bed, plenty of storage facilities for clothing, and a first-class standard bathroom.
Service
7.0
The staff was friendly and helpful, with room service and housekeeping meeting expectations. However, more clarity on parking would be beneficial.
Location
9.0
The hotel is quite central and near the train station, within walking distance of major tourist attractions.
Dining
9.0
The dining experience is superb, offering a comprehensive choice for all nationalities.
Facilities
8.0
The facilities are well-maintained and offer a range of amenities for guests.
Helen
United Kingdom,
September
2023
7.0/10
The hotel offers clean and very comfortable rooms, but lacks the option to add bills to the room. The service is a mix of polite and helpful staff with some incidents of misunderstanding. The location is close to main attractions but next to a busy road. The dining experience is good but needs more organization during peak times.
Rooms
8.0
The room was nice and big, clean, and very comfortable. I wish we could add the bill to the room.
Service
7.0
The staff is really polite and generally helpful, but there was a misunderstanding about the 'do not disturb' sign.
Location
6.0
The hotel is close to the main station and shopping district, but there is a bit of walking involved before reaching the city center. It is a little odd being very close to a busy road.
Dining
7.0
The dining experience was good overall but could be more organized, especially during high demand periods.
Facilities
7.0
The facilities are nice and offer classic dining options, though there could be some improvements.
clean
lacks billing option
Dan
United Kingdom,
August
2023
8.8/10
The hotel was fantastic, offering great rooms, friendly service, and a pleasant location near the city center. The dining experience was good, but could be improved with better queue management. Despite this, the hotel provides excellent value for money.
Rooms
9.0
My room was beautifully designed, comfortable, and always kept spotlessly clean. The shower and toilet were top-notch, making my stay very enjoyable.
Service
9.0
The staff was incredibly helpful and knowledgeable, making my experience truly delightful. They even waived my parking fees, showing their exceptional consideration for guests.
Location
9.0
The hotel's location was perfect, just a short walk from the city center and close to public transportation for easy exploring. It provided a peaceful retreat away from the hustle and bustle.
Dining
8.0
Despite this, the food was great and satisfying.
Facilities
9.0
The hotel offered great facilities, enhancing the overall experience and providing everything I needed for a relaxing stay.
Kevin
United Kingdom,
July
2023
8.6/10
I had a wonderful stay at the hotel with clean, comfortable rooms and a stunning breakfast that exceeded my expectations. The location was convenient, and the staff were really friendly and helpful. The only drawback was the slightly steep walk to the central station, but overall, I had a great experience.
Rooms
9.0
The rooms were well-equipped, easy to use, and functional. The mattress was gorgeous, and the breakfast was stunning - everything the heart could desire.
Service
9.0
The staff were very friendly and helpful throughout my stay, making me feel welcome and taken care of. The breakfast service was excellent too.
Location
8.0
The hotel is conveniently located near the City hall, Speicherstadt, and popular churches, making it easy to explore the city. However, the uphill walk to the central station was a bit tiring, albeit manageable.
Dining
8.0
The dining experience was very good, with a buffet offering good coffee and omelets. However, the cost could be slightly reduced to improve value for money.
Facilities
9.0
The hotel offered great facilities that enhanced my stay, providing everything I needed for a comfortable and enjoyable experience.
Joshua
United States,
May
2023
7.8/10
My stay at the hotel was superb, offering a mix of great experiences. The rooms were modern, clean, and spacious, with a gorgeous mattress for a restful sleep. The service was attentive and helpful, although there was an incident with room change confusion. The location was convenient for exploring the city but had some safety concerns due to a dense population of homeless individuals. Dining options offered variety and quality, making meals a real treat. However, the hotel's prime location could benefit from improvements to match its modern style. Facilities were top-notch, ensuring a pleasant stay overall.
Rooms
9.0
The room was nice, modern, clean, and spacious, with a comfortable king bed and sleek bathroom facilities.
Service
7.0
The staff were friendly and polite, providing attentive and helpful service. However, there was a slight issue with room change confusion.
Location
6.0
The hotel's location was convenient for accessing the city center and shopping district on foot. However, the area had some safety concerns with a dense population of homeless individuals.
Dining
8.0
The dining experience was very nice, offering a wide assortment, including delicious bar food made from local products.
Facilities
9.0
The hotel's facilities were excellent, enhancing the overall guest experience.
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